Our policy allows for you to return a product and receive a refund within 30 days of purchase. If more than the allowed time has passed, unfortunately we cannot offer you a refund or accept a return.
To complete your return, we require you to complete the returns slip provided in your delivery. Please send your returns back to the address given on the returns slip provided with your order. If possible please use the original packaging.
On receipt of your item, we will inform you whether or not your refund request was successful, and, if successful, credit will be restored to your original method of payment. Unfortunately, refunds can only be provided on full-price items. For full details please see our terms and conditions.
Please note, the cost of the return will not be paid for by W7 Cosmetics. Returns sent are at the customers own cost and liability.